Ops Process Redesign
Redesigned the fulfilment operations process, cutting order errors by 40%.
OperationsWorkflow Design
Problem
Fulfilment errors were rising as order volume scaled past the original manual process.
What I built
A redesigned process with clear checkpoints and automated validation.
My contribution
Mapped the failure points and redesigned the process with the warehouse team.
Process
Mapped failure points
Traced every recent error back to its root step.
Redesigned with checkpoints
Added validation at the two steps causing most errors.
Outcome
Order errors dropped 40% within a single quarter.