Zero-to-One Ops Stack
Built the entire operational stack — CRM, support, finance automations — for a 6-person startup.
AutomationStartup ExperienceSystems Thinking
Problem
A brand-new startup had no operational infrastructure at all — no CRM, no finance process, no support system.
What I built
A lean, fully-automated operational stack covering CRM, finance, and customer support.
My contribution
Designed and built the entire stack solo within the company's first month.
Process
Prioritised ruthlessly
Built only what was needed to not break at the next milestone.
Automated from day one
Wired automations in from the start rather than bolting them on later.
Outcome
Company ran its first six months of operations without hiring a single ops hire.