AI Support Triage Bot
Built an AI triage system that reduced first-response time by 70%.
AI EnablementAutomationRapid Prototyping
Problem
The founder was personally handling all first-line support, with no time to triage efficiently.
What I built
An AI system that classifies, prioritises, and drafts first responses for incoming support requests.
My contribution
Built the full triage system in under a week, from classification logic to draft response generation.
Process
Classified ticket patterns
Found the handful of categories that covered 80% of volume.
Built triage and drafting
Automated classification and first-draft responses for review.
Outcome
First response time down 70%, freeing the founder from most first-line support.